Due to county mandated office closures during COVID-19, we are currently experiencing a high volume of warranty repairs, and our processing will temporarily take longer than normal. We apologize for any inconvenience and appreciate your patience and understanding during this time.
Current evaluation time is 3-4 weeks from the date received.
U.S. and Canadian Customers: please use this site to submit a warranty claim and communicate with the ExOfficio Warranty Team.
U.S. Contact: (800) 644-7303 | Mon - Fri : 7:30am - 5pm (PST) | [email protected]
Canadian Contact: (844) 641-3396 | Mon-Fri: 7:30am-5pm (PST) | [email protected]
International Customers (not including Canada): Do not send the ExOfficio U.S. Office any return items/product if you do not have a return address within the United States. If we receive items and there is not a U.S. address to send the item(s) back to, you may not get the item returned, as we may be unable to return to sender
You may contact a Customer Service representative through the Contact Us form.