Our current evaluation time is 7-9 weeks from the date received.

U.S. and Canadian Customers: please use this site to submit a warranty claim and communicate with the ExOfficio Warranty Team.


U.S. Contact: (800) 644-7303 | Mon - Fri : 9am - 5pm (EST) | warranty@exofficio.com

Canadian Contact: (844) 641-3396 | Mon-Fri: 9am-5pm (EST) | canada@exofficio.com

International Customers (not including Canada): Do not send the ExOfficio U.S. Office any return items/product if you do not have a return address within the United States. If we receive items and there is not a U.S. address to send the item(s) back to, you may not get the item returned, as we may be unable to return to sender

Customer Service
You may contact a Customer Service representative through the Contact Us form.

Click here for a list of international distributors

Cheers! ExOfficio Warranty Team.