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ExOfficio.com FAQ:

About ExOfficio questions:

How do I contact ExOfficio?

Our Customer Service associates are available to address any questions or concerns with you 800-644-7303 or email info@exofficio.com. You may also want to keep reading our Frequently Asked Questions for answers to specific questions.

Toll free: 800-644-7303

Fax: 206-286-9012

E-mail: info@exofficio.com

How do I check to see if my order went through properly?

You may look up your order online by logging into your account or contact a customer service associate at 800-644-7303 or email info@exofficio.com.

How do I return or exchange an item?

100% customer satisfaction is our goal. We won't accept anything less. If for any reason an ExOfficio product fails to meet your expectations, we will gladly replace it or credit your account in full.

For extended instructions, please visit our Returns & Exchanges page.

ATTN: Please return purchases made from our retail stores to the store location you made the purchase. Returns originally purchased at our Sea-Tac Airport store can be sent using the Return/Exchange form. Please print the form and include it in your return package following the instructions on the form.

Your credit card will be credited for the returned item(s) when ExOfficio receives your return. Your credit card will be charged for any replacement items at the time of shipping. Please note, it's a good idea to insure your package. ExOfficio cannot be responsible for uninsured mailings.

Products found on sale on the web site are prior season's apparel and discontinued items. ExOfficio will never sell a ‘factory second’ or ‘defective’ product to its customers.

Clothing marked for sale on our web site are at 20% - 50% off the suggested retail price. Prices shown on sale apply to those products only. These prices are not transferable to the same or similar products found on the web site, nor are they transferable to any retail location.

No price adjustments can be made to any sale product purchase at any time. ExOfficio reserves the right to change sale prices at any time which, may result in a lower price appearing for the same product at a later date.

Quantities are limited to stock on hand. Adding a product to your bag does not guarantee its availability. Product availability is updated at the check out stage so another shopper may have selected the same item and proceeded through the check out process prior to your completing a purchase. In other words - don't hesitate to buy something (and check out) when you see an item you want.

Unfortunately, ExOfficio is unable to offer backorders or special orders on any product found on sale.

Why do you use cookies, and what are they?

Cookies are small bits of computer code stored on your computer. ExOfficio uses cookies as a means to conduct commerce and anonymously count visits to our site. No one besides ExOfficio can retrieve the cookies we set.

There are some concerns in various Internet circles that deal with cookies and privacy. Our use of cookies in no way affects your privacy. We don't know who you are unless you tell us to place an order or a catalog request and even then no private information is stored in your cookie.

Will my credit card and address information be secure?

You can be confident that your credit card and personal information will be protected when you shop online with ExOfficio. We use Secure Sockets Layer (SSL) technology to assure the safety of your order. When you place an order, your information is encrypted as it travels the Internet. In addition, once this information reaches ExOfficio, it is NEVER stored online; it is re-encrypted, transmitted through a secure line, and stored off-line.

Can I place an order to be shipped outside the United States?

Due to current issues with our international shipping provider, international orders, including orders to Canada and U.S. Territories, are not currently available. We are working on a solution to reinstate our international shipping options.

ExOfficio has distributers around the world. For list of international dealers near you check out our Retailer Locator

Why do you charge sales tax on internet purchases from some states, but not all?

Sales tax will only be included on product orders shipped to AZ, CA, CO, CT, FL, GA, HI, IA, IL, MD, MA, MI, MN, NJ, NV, NY, NC, OH, PA, TX, UT, VA, and WA. Sales tax is collected on purchased goods as well as shipping and handling fees in these states.

ExOfficio has always complied with sales tax laws based upon the issue of "nexus" from the court case Quill v. North Dakota, 504 U.S. 298 (1992). This ruling states that if a company has substantial nexus, a physical presence, within a state, it must collect and remit sales tax to that state on all taxable sales and consumption transactions.

Regardless of how our company receives an order, either by mail, telephone, fax, or via the internet, ExOfficio is charged with the responsibility of collecting and remitting sales tax to those states in which nexus exist. The federal moratorium established by the "The Internet Tax Freedom Act" (P.L.105-277) does not relieve our company of this responsibility.

If you still have any unresolved issues, please feel free to contact our customer service department, and we will provide you with any additional information that might help to resolve this matter to your satisfaction.

I purchased ExOfficio at a retail store. Can I return/exchange it directly with you?

Please make returns or exchanges directly with the retail store you originally purchased the product from. Returns originally purchased at our Sea-Tac Airport store can be sent using the Return/Exchange form. Please print the form and include it in your return package following the instructions on the form.

What are ExOfficio's ethical procedures for outsourcing?

ExOfficio also understands the power we have to influence working conditions of the people who make our products. Since they are literally made all over the world, we carefully monitor the environment in which these people work.

We only put work in factories that we have visited in person. We seek out factories that have a reputation for fairness and community building. We look for long-term relationships and not one season deals. We discuss our codes of conduct with the factory leaders and require that they be signed before we will place production.

We continually visit our factories to be sure that economic, social and political changes have not altered their agreement to abide by the code. We contract the factories through agents who are familiar with the host culture and laws. They are responsible for monitoring factory compliance with our codes in our absence.

Excerpt from ExOfficio Code of Conduct:

(Child Labor) - The use of child labor is not permissible. ExOfficio will not utilize partners who use child labor in any of their facilities. ExOfficio selected factories maintain official documentation for every worker that verifies the worker's date of birth.

(Forced Labor) - Factories will not utilize any form of forced labor - prison, indentured, involuntary, bonded or otherwise - in contracting relationships in the manufacturing and finishing of ExOfficio products.