Customer Service

Need to Return an ExOfficio Product?

You do not need a return authorization code to return an item. Simply follow the instructions below to return your product.

Here are a few important things to remember about the returns process:

Exchanges take 3 weeks to process, credits on refunded items take 2 weeks
Items purchased through Amazon.com can only be refunded.
You can only request a refund on items purchased directly from ExOfficio. This does NOT include our storefronts in Seattle, Bellevue, and the SeaTac and JFK airports.
Instructions for SeaTac returns can be found here.
Contact info for the stores can be found here.
If you purchased your item from an outside retailer, please refer to their customer service and warranty first.
Unless the item is defective or has been mis-shipped, the cost of shipping the item to our returns department is the customer's responsibility.
The ExOfficio Customer Service Team is ready to help, Monday through Friday, 7am-5pm (Pacific Time). Call us at (800) 644-7303 for assistance.

STEP ONE:

The first thing you need to do is include some basic information.

If you purchased the item from ExOfficio (online or over the phone) then your packing slip will do the trick.
If you purchased the item somewhere else, or don't have the packing slip, then you can use this form instead.

STEP TWO:

Indicate which items you want to exchange and which you would like refunded. Be sure to indicate item number, size, and color of the exchange item. Incorrect item numbers, colors, or sizes will result in an incorrect exchange, so double check before you send it in.

To find the item number you can:

Refer to the front side of the packing slip, in the column "item description." The eight numeric digits (e.g. 1001-5090 or 2241-1381) are your item number.
If you don't have a packing slip or cannot find/read the number, all of our items listed on the website display the unique item number directly below the price.
When in doubt, contact a customer service rep for help.

If the exchange item costs more than the item(s) you're returning, we'll need to collect your credit card info. Make sure to include a contact number so that we can get that information in a safe and timely fashion. Remember: You can only get a refund on items you've purchased directly from ExOfficio.

STEP THREE:

Place the item in a suitable container with your packing slip or return form fully filled out.

Ship the package back to us at

ExOfficio Returns
12995 Echo Ct
Reno NV 89506

You can use any carrier, but we recommend insuring your package and requesting a tracking number or delivery confirmation. ExOfficio cannot be held responsible for any uninsured and untraceable packages.

STEP FOUR:

If you have any questions about the status of your return, please email us at info@exofficio.com. Be sure to include your Name, Original Order number (found in your order confirmation email) and any tracking information you have from the package.