Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • Privacy & Security

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  • Terms & Conditions

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  • Check Order Status

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  • Returns & Exchanges

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  • Shipping & Handling

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  • Sales Tax

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  • My Account

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  • FAQs

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  • Checkout

    When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Read More

  • FAQs

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

  • Managing Your Account

    Your email address serves as a convenient way to receive important information about your order and serves as your Demandware account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More

  • Opening An Account

    Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More

  • Changing/Canceling Orders

    You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. Read More

  • Valid Payment Methods

    Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Read More

  • Privacy Policy

    At Demandware, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.demandware.com Read More

  • Security Policy

    At Demandware, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information. Read More