About ExOfficio

Assistant Manager - SeaTac Store

Since 1987 ExOfficio has been a leader in providing performance clothing for the Outdoor and Travel markets. We are looking for an experienced Assistant Manager to work in our location at the Seattle Tacoma International Airport.

Candidates should have a strong ability to lead the staff in understanding product, conversing with customers and providing an excellent experience of shopping within the stores. The Candidate should also have a strong desire to work with the public in a busy atmosphere and have personal interests in outdoor related activities and/or apparel.

As an Assistant Store Manager, your ExOfficio store will be an important part of the local community. You'll help your Manager and associates make connections with the customers they see every day. You will have the responsibility of assisting the Manager in operating the store to its peak performance levels. You'll help lead your store's operations, staffing, customer satisfaction, product placement, financial performance and team development. Best of all, you'll help your team of create a welcoming environment.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership Support -- Assist the Manager in setting goals for the work group, developing organizational capability, and modeling how we work together:

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a "customer comes first" attitude by training and holding associates accountable for delivering great customer service.
Help the Manager in driving the implementation of company programs by developing action plans and motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of ExOfficio.
Assist the Manager in Planning. Identifies, communicates, and delegates appropriate responsibilities and practices to store associates to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Assist in Planning and Execution -- Work with the Manager in developing strategic and operational plans for the work group, managing execution, and measuring results:

Monitors store staffing levels to ensure associate development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Business Requirements - Providing functional expertise and executing functional responsibilities:

Ensures adherence to applicable wage and hour laws for nonexempt associates and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Monthly Status Report, Quarterly Review, expense management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Marketing, Inventory, Sales and Operational support.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Actively manages store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing associate performance using performance management.

Qualifications:

Summary of Experience:

Progressively responsible retail experience (3 years)
Supervision (1 year)
Experience analyzing financial reports

Required Knowledge, Skills and Abilities:

Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources ensuring established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Ability to communicate clearly and concisely, both orally and in writing
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information

Education:

College degree in business or a closely related field may substitute for a portion of the required experience
High school or GED

Physical Requirements:

Constant standing/walking
Occasional stooping, kneeling or crawling
Occasional pushing, pulling, lifting or carrying up to 40 lbs
Occasional ascending or descending ladders
Constant computer/POS Register usage
Constant receiving detailed information through oral communication
Constant talking, expressing or exchanging ideas by means of the spoken word
Constant clarity of vision at near and/or far distances

To apply, please submit cover letter and resume to bswan@exofficio.com Include in your cover letter your desired salary range and current job status. Thank you.